Migrating my old number to my new contract

[Lynnette_ward]

Can someone please tell me why it is taking a week to migrate my old number across to this new contract, both contracts are with you?

[MI5]

@Lynnette_ward 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Lynnette_ward]

Many thanks for your reply. 🙏

Their phone lines are not working at the moment. I’ve emailed their complaints department.

[Oxonian]

@Lynnette_ward 

If you have referred the matter to O2's complaints team, you might also want to involve Resolver :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

They have a reputation for facilitating acceptable outcomes. The only drawback with Resolver is that you might receive "spam" from them subsequently.  

[Jillaboo]

@Lynnette_ward 

I am also having this problem! Such a pain & you would think it was a simple thing to do. 
Any luck with it being sorted for you yet?