Microsoft promtion FAKE or NOT !!!!!

[Promtion]

I have received a lovely gift from my husband Samsung tab S6.

We have tried to redeem the Microsoft offer over and over again with no luck. Called O2 but no one knows what we are talking about. And they keep saying the will get back to us but no one has as yet.

It's beginning to feel like it was a lie to start with.

Is anyone having the same issue?

Who do we need to speak to?

I use the Tablet for work and I need to sort the free Microsoft that was promised out I believe I should pay for it since they said it was free.

[MI5]

@Promtion 

According to the shop pages, there should be a leaflet with details of the promotion, however, this could be posted out to you later.

Call customer services to check Guide: How to find help & contact O2 

[Promtion]

Hi,

Thank you for the response.

I have not received a leaflet with details of the promotion and we got the Tablet ob the 3rd of Nov.

How long do I wait for its been over 2months now?.

I have called customer services 9 times so far.

[MI5]

@Promtion 

It should have arrived by now.

I'll ask our admin team if they can help @Marjo @Martin-O2 ?

[Cleoriff]

Maybe one of our managers can help @Marjo @Martin-O2 ? One or the other will be on here on Monday @Promtion  and will see they have been tagged.

[Promtion]

Thank you I will wait for them.

[Martin-O2]

Cheers for raising this one @MI5, @Cleoriff. 

@Promtion I can get someone to look into this one for you. I'll need a few details so I'll drop you a private message. 

[Promtion]

Hi,

I replied to your message this afternoon.

[Cleoriff]

@Martin-O2  will reply when he comes back on duty tomorrow.

[Martin-O2]

Message received and replied to @Promtion.