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Microsoft Xbox purchase help

Asheswonder
Level 1: Joiner
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Hi I'm trying to buy an Xbox game on the UK Microsoft website, I've used my O2 number to buy games before fine but since my last purchase I can't seem to buy as the tab is greyed out I've spoken to MS no issue there end, any advice
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Cleoriff
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Have you recently taken out a new contract or upgraded @Asheswonder ?

You may have a spend cap applied or a bar to charge to mobile. Either way you need to call O2 and ask for any such bars to be removed.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Asheswonder 

There are also limits applied to how much you can charge to your mobile each month or in one payment which I think is set by default at £30.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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