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Level 1: Joiner
Posts: 3
Registered: ‎15-01-2019

Messaging not working while roaming abroad

[ Edited ]

Currently in the USA (California)  with work, dusing the day at some point my phone will stop connecting to WhatsApp, Facebook Messenger and iMessage although Safari, Mail and pretty much all other apps work perfectly. Then at 1600 (0000 UK time) everything will start to work again. I have contacted o2 numerous time to no avail, changing/resetting network settings etc has not helped. Any idea why this might be? The only thing I have noticed is that if I barely use my phone it doesn’t happen, could I be using too much data?

Thanks! 

Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Messaging not working while roaming abroad

@AdFog it's what O2 call their fair use policy. Anything over 50mb a day and the data is heavily throttled so you can't hardly use it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎15-01-2019

Re: Messaging not working while roaming abroad

That’s what I thought it could be, but things like safari and even data heavy apps like Instagram work fine. Literally only effects messaging apps.
I’ve been keeping track of data use and there doesn’t seem to be a real correlation, I’ve ised up to 200mb in one day and it’s been fine..
Posts: 87,605
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Messaging not working while roaming abroad

Yeah, there's no logic to it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,629
Topics: 677
Registered: ‎14-01-2013

Re: Messaging not working while roaming abroad

[ Edited ]

@AdFogI think you did well getting 200mb in one day. Probably due to it being out of season.wink

Could you use more WiFi to message people over Skype, Messenger or Whatsapp (or does it still drop out then?)

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎15-01-2019

Re: Messaging not working while roaming abroad

Sadly because of where I am I’m sat in the middle of the desert! Guess it looks like my phone is only getting used sporadically then, thanks o2 😂
Posts: 71,629
Topics: 677
Registered: ‎14-01-2013

Re: Messaging not working while roaming abroad


@AdFog wrote:
Sadly because of where I am I’m sat in the middle of the desert! Guess it looks like my phone is only getting used sporadically then, thanks o2 😂

Good job I didn't say 'Wifi is plentiful and everywhere' @AdFog

I would have looked a bit of a berk....joy

*The Game Is On*


Posts: 69,839
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Messaging not working while roaming abroad

Have you upgraded or changed tariff recently. What apn are you using. It does sound like the 'normal' O2 throttling though.