Merging accounts into one

[Amandacharlie]

Hi there, i have 5 different numbers with o2 all on one account and i am billed 4 times each month - 1 number has another linked to it so only 1 bill, hope that makes sense? - is there a way to just have 1 bill, i.e. all the numbers linked? 

[MI5 · Accepted solution]

You can only merge the payments when the contracts are up for renewal.
When you upgrade them, ask for them to be linked to your main account.
You can merge them all into one MyO2 now but your payments will still be separate.

[Marjo]

Hi @Amandacharlie, how are you getting on? Did you get all the info you needed or do you have any additional questions? It would be great to hear back from you!

[Spitfire400]

Just adding to this user experience, I understand why o2 might have a policy of not allowing the merging of two accounts taken out at seperate times. However, the reason I have a third number on it's own seperate one is due to a delay caused by o2 themselves with activating the number on a sim card. How might I escalate this to someone as an exception? I have tried numerous times on the phone to customer services (which I might add often involves a lengthy language barrier delay), and they state over and over in their best pigeon english why it can't be done. Why are none of the staff based in the UK? It's a bit strange, and delays lots of things being done correctly. I much preferred the lads & ladies at home dealing with things.

Anyone got an email for a complaint about this problem to go off to? My o2 app & website just don't at this time seem fit for purpose, and are missing key bits of information that the other Uk providers give their customers readily through self-serve.

Any helpful suggestions here would be appreciated.

[MI5]

Complaints are on this link but there’s no email http://www.o2.co.uk/contactus
Your best way of getting a uk advisor on the phone is to call 202 at 8.00am when you usually get straight through.