Merge multiple virgin numbers after migration

[DJ1936]

Hi

Can all my family numbers be merged into one portal, as I currently have my number on one login and the other four on another that we cannot get access to?

All migrated over from VM earlier this year (May and then July), and all were paid by me via the same bank.

I called O2, but the guy, while helpful, was not able to sort, and we then got cut off.

I have looked for the add product link but cannot see it in MYO2.

Thanks in advance.

[madasaf1sh · Accepted solution]

@DJ1936 

Not at this time, as o2 have disabled the functionality until we hope the migration of Virgin Customers is complete and also the migration of all customers to the new billing platform.. 

[gmarkj]

You should be able to log in to another (or possibly several) accounts to see all of the numbers in the mean time though @DJ1936 

It will mean another call to customer services to get them set up - each would need an email address to log into.

Give O2 a call on 202 or 0344 809 0202 (for contract) or 4445 or 0344 809 222 (for pay as you go).

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.