Mast issues ; ongoing fault

[Anonymous]

I'm having an ongoing fault with o2 in that the mast is down!

I first reported this issue on the 5th October.

Since then, I've had further updates on ;

12th October

18th October

25th October

1st November

14th November

28th November

12th December

10th January

All these updates state that they are st ill looking into the issue and will be in touch soon. I've now been told to wait until 24th January for a further update.

I have had my airtime credited for this month however complaints are unwilling to do anything until the 24th and I've to hang off until then. So it's going to be at least another week with no service!!

[pgn]

Keep hassling them on FB or Twitter - how long and how many people are affected usually gets their attention.

[MI5 · Accepted solution]

Obviously quite a major issue for it to be down that long so I suspect it may be a decommissioned mast.
No amount of complaining will get it resolved any quicker either. All you can hope for is a free contract termination so you can move provider unless you're prepared to wait it out.
Strangely though, we haven't had any others complaining of any major outages.
What's your postcode ? http://status.o2.co.uk/

[Anonymous]

ML20QL

Sorry a phone mast close to you isn't working

This means you might experience problems making calls, using the internet, or sending/receiving emails.

So they are well aware of the issue... just unwilling to do anything 😞 

[Cleoriff]

@AnonymousHave you put in your complaint using Resolver? https://www.o2.co.uk/how-to-complain

Site here Resolver

This really has gone on far too long. You should also google the CEO's address and email him..

[MI5]

---

@Anonymous wrote:

ML20QL

Sorry a phone mast close to you isn't working

This means you might experience problems making calls, using the internet, or sending/receiving emails.

So they are well aware of the issue... just unwilling to do anything 😞 

---

No they aren't doing nothing at all.

There is obviously an issue that isn't easy to fix. They don't just leave faults in place for no reason.

[Cleoriff]

If it's a long term issue then you should really be allowed to leave your contract without penalty. Persevere with complaints. Or CEO..

[MI5]

The faulty mast is actually a Vodafone mast with an O2 repeater on it so O2 will be waiting for Voda to fix it anyway.

CTIL 123223 OVERTOWN
(0.203000 km from ML20QL)

[Anonymous]

Ah so that will definitely be complicating things then 😞 

[MI5]

CTIL is an O2 Voda JV but that particular site is Voda operated, unfortunately.