on 23-10-2018 10:52
Unrelated, but still related.. my MBB plan is on a refresh plan, and the handset is separate to the data airplan.. If I wanted to change tarriff to reduce my airtime plan, can this be done, and do I need to clear the device fee first?
(I'm wanting to reduce my plan, so that if this continues 11x£X is a lower ETF based on amended tarriff ... I've lost confidence in O2)
on 23-10-2018 15:11
Once you have paid off the device plan you are free to change tariff or leave O2.
on 24-10-2018 09:56
Device plan paid off, and IEMI submitted via 'unlock device' on the O2 website, for my 4g router device unlock..
Its a waiting game now, between network fix, or unlock instructions.. whatever comes first wins...
It might look like a severe overaction, but when O2 rolled out 4G 4 or 5 years ago, the infrastructure upgrades killed my 3g at month 15 of 18 term for a few weeks.. long enough for me to PAC out at month 17..
Yes I checked coverage with a sim, before joining back up.. and the 4G has been generally flawless (4G rollout long gone)
... but I'm really 'fault sensitive' in light of 8 weeks on the offensive with O2, 4 or 5 years ago ...
on 24-10-2018 14:32
Unlock, PAC and off (politely) would be I......
on 31-10-2018 12:24
At least I have an on going case with the 'network team'..
Pity I'm having to limp along, by putting the MiFi in a waterproof Tupperware box outside the window, to get a near usable connection... I'll see what O2 come back with, with respect good will gesture
... next billing period rolls over in just over 2 weeks, it's a convenient breakpoint, if not resolved
on 31-10-2018 18:52
Had the 'network update' email from O2Alerts (and will test the connection tonight)... now just need to chat about a bill credit for a couple of weeks
... Pity it needed someone to get to the brink of walking, to get updates etc.
on 31-10-2018 18:54
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 01-11-2018 12:37
Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:05 (refreshed hourly). Recent faults might not show yet.
on 02-11-2018 02:58
It's getting ridiculous now. I hope they upgrade the mast after all this downtime.