Marketing texts & customer support

[Amadeus]

Have tried everything to stop advertising texts.  Now I've been told. via facebook, to email socialqueries.  When I put in the address they've given me, it turns to red and if I try to send it I receive the message to enter a recipient.  Apparently I am the only one having this problem - as apparently I am the only one haing problems with opening special link to chat with them. I really am totally fed up with 02.

[Hogan]

Didn't work for me : 'My choices' was not available on the drop down 😞

[MI5]

May need to give customer service a call then http://www.o2.co.uk/contactus

[Hogan]

Absolutely useless! I was advised that it takes 28 days to unsubscribe (despite telling them I had NEVER opted in to any marketing texts), then sent links to TPS (which I had already registered with) and https://www.which.co.uk/campaigns/nuisance-calls-and-texts/ - The unwanted texts are FROM o2, offering me money off and discounts on products I neither need nor want. I have tried texting STOP, I have called four times to unsubscribe (each time being told "I don't know why you are getting these, you are definitely 'opted out' of all marketing messages) and cannot find anything on the website which allows me to stop them. The advisor then sent me a link to ofcom https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-m... 

[Cleoriff]

The drop down box MORE (on Chrome)

Now contains the following options

My Orders

My Contact Preferences

Wifi and 4G Calling

Unlock your device

[Amadeus]

I just can't remember where I found the drop down menu, but I did (eventually) -

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@Hogan wrote:

Absolutely useless! I was advised that it takes 28 days to unsubscribe (despite telling them I had NEVER opted in to any marketing texts), then sent links to TPS (which I had already registered with) and https://www.which.co.uk/campaigns/nuisance-calls-and-texts/ - The unwanted texts are FROM o2, offering me money off and discounts on products I neither need nor want. I have tried texting STOP, I have called four times to unsubscribe (each time being told "I don't know why you are getting these, you are definitely 'opted out' of all marketing messages) and cannot find anything on the website which allows me to stop them. The advisor then sent me a link to ofcom https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/nuisance-calls-and-m... 

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it wasn't straightforward.  Customer Services absolutely hopeless - in fact worse than that as they lied and said I was opted out.