Marketing texts & customer support

[Amadeus]

Have tried everything to stop advertising texts.  Now I've been told. via facebook, to email socialqueries.  When I put in the address they've given me, it turns to red and if I try to send it I receive the message to enter a recipient.  Apparently I am the only one having this problem - as apparently I am the only one haing problems with opening special link to chat with them. I really am totally fed up with 02.

[MI5 · Accepted solution]

Go yo your MyO2 http://www.o2.co.uk/myo2 and on the "More" tab you will see the options to turn off marketing contact from O2 and third parties.

[Amadeus]

Thank you so much.  Would you believe it: I have sent the stop text every time, I've had 2 on line chats and I don't know how many conversations I've had on Facebook ........ but they still hadn't unchecked that box or told me how I could do it myself.  Words almost fail me.  So, no more IKEA, holiday cottages ....

[MI5]

Fingers crossed for you

[Cleoriff]

Sometimes sending STOP to unscrupulous companies is the worst thing you can do. It proves to them that this is a live number and they will continue sending unwanted rubbish. Best of luck anyway @Amadeus

[Amadeus]

Yes, I know what you mean - certainly a mistake people make with emails.  In this case, though, I assumed that as I was dealing with 02, all would be well. I don't think I've ever received such shabby service from a company. Anyway, thanks to the help,I've received here, all should be well.

[jonsie]

You might want to think about registering withe Telephone Preference Service which seems to work well for me. It won't stop everything but it helps. You can register your home phone and additional mobiles and takes up to a month to become active. 

https://www.mpsonline.org.uk/tps/mobile/index.html

[Amadeus]

Yes, I am registered.  These were texts coming from More02. 

[jonsie]

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@Amadeus wrote:

Yes, I am registered.  These were texts coming from More02. 

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Yes I see. Unfortunately TPS won't stop texts from O2 if you are opted in. 

What makes me really pi$$ed with O2 is that the default setting is set to receive marketing texts and calls. You should have to opt in to receive them not opt out. 

Anyway I hope you are all sorted now 😀

[Amadeus]

Hopefully sorted now with absolutely no thanks to 02 - who actually lied to me and reassured me on several occasions that I was opted out from all marketing communications and did nothing to resolve the situation. Thank you to those on here who did help!