Making calls from UK to Europe

[Tk92]

I purchased a bolt on to enable me to call to Poland, where I am due to visit over the next few days. However, I still cannot connect to them, and not sure what to do now.

What would be the best course of action?

[Bambino]

@Tk92 Download and install WhatsApp. Email Poland and tell them to do the same. You can then talk for free over WiFi.

[Tk92]

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@Tk92 wrote:

I purchased a bolt on to enable me to call to Poland, where I am due to visit over the next few days. However, I still cannot connect to them, and not sure what to do now.

What would be the best course of action?

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Edit: The number in question I cannot connect to, but not allowing me to add my friend's number, who also lives abroad, in my WhatsApp either.

[Tk92]

Please see above! Thanks!

[MI5 · Accepted solution]

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@Tk92 wrote:

I purchased a bolt on to enable me to call to Poland, where I am due to visit over the next few days. However, I still cannot connect to them, and not sure what to do now.

What would be the best course of action?

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@Tk92 

You'll need to call customer service to check your account setup..
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.