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Made payment over phone but it didn’t specify whether this was for my device plan or airtime plan

Anonymous
Not applicable

on ‎18-01-2021 02:00

on ‎18-01-2021 02:00

Hello

I’ve just made a payment of 400 pound on the 02 automated voice service but I wasn’t given the option of whether this for my device or airtime plan. It was intended for my device plan. I am now worried that I have accidentally paid into my airtime plan.

How do I remedy this?

Kind regards
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MI5
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on ‎18-01-2021 07:02

on ‎18-01-2021 07:02

It will have gone towards your airtime.

The only way you can pay into your device plan is by calling O2 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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