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James_T · ‎06-06-2018

Hi there I did a order over the phone today 06/06/18 the women I spoke to gave me a reference code but told me I would get this in email and text but not received any of them any help please

MI5 · ‎06-06-2018

Check your spam folders for any emails confirming your order, but the dispatch email won't be sent out until the evening before you receive the product.
Help on tracking items here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-06-2018

Check your spam folders for any emails confirming your order, but the dispatch email won't be sent out until the evening before you receive the product.
Help on tracking items here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2018

Also hope it isn't out of stock. ....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Tsidkenu1es · ‎06-06-2018

Hi @James_T and to O2 Community Forum...! ...where problems are being solved fast.

Tracking your order as @MI5 suggested is your best bet.

All the best of luck

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James_T · ‎06-06-2018

@MI5 checked my spam no message in there confirm it!
@jonsie wouldn't she of told me that when putting order though
@Tsidkenu1es thank you for the welcome

jonsie · ‎06-06-2018

O2 don't have a live stock system so she wouldn't have known.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-06-2018

No one knows what stock O2 have until they look in the warehouse.
There is no live stock system so it's anyone's guess what they have.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

James_T · ‎06-06-2018

ok bit silly really not having a live stock information

MI5 · ‎06-06-2018

Very 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-06-2018

Eons behind the times and needs.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Made order over phone

Transfer esim

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Change owner ship of phone contract

Cancel

Pay off sim early