Made big mistake with roaming abroad

[Anonymous]

Hi everyone

I have been abroad past 3 days and had roaming on as misread the cost of £7.2 per MB and have used approx 700MB.So looking at a bill in the thousands £

I really need to know who I can speak to as I really can't afford this, for an honest mistake

My02 hasn't updated yet with the costs, I've just realised now

I don't know where to start I'm completely panicking.

Many thanks

J

[MI5 · Accepted solution]

Free contact number from abroad on this link http://www.o2.co.uk/contactus
Good luck !

[jonsie]

I thought data was capped at £40 each billing month unless you opted out? Or have things changed? 

[Anonymous]

Thanks for your reply. I'm not sure about that!

[Cleoriff]

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@jonsie wrote:

I thought data was capped at £40 each billing month unless you opted out? Or have things changed? 

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I haven't heard that it's changed?

[MI5]

It still says that on the website (if you choose to believe it).

[MI5]

@Anonymous do you not have o2 travel enabled?

[darrengf]

O2 are normally quick in updating.

but like the others have said I thought there was a cap on the amount you can go up to.  Unless you tell o2 otherwise.

@Anonymous  Have you called o2 yet. 

 From abroad +44 3448090202 Free From a o2 contract phone

please let us know.  You haven’t mentioned the country or if u have o2 travel etc

[Bambino]

We all wait in dreaded anticipation for @Anonymous to come back and tell us what his bill is.

[MI5]

Well if it is 700mb at £7.20 each, it's over £5k !