MOBILE IS STOLE

[GLF]

HOW CAN I GET IN TOUCH IF NOT CHAT ONLINE FROM ABROAD IF MY HANDSET IS STOLE? 

IS IMPOSSIBLE GET CHAT ONLINE THE WEBSITE SAY TO MAKE CALL, HOW IF I DO NOT HAVE PHONE ANYMORE??? I SUGGEST AN ABROAD LIVE CHAT. THAT IS THE ONLY WAY TO GET IN TOUCH 

THANKS

[MI5 · Accepted solution]

All ways to report a loss here @GLF
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

Live chat can be accessed from abroad and the phone number given can be called from any phone, anywhere on the world.

[Cleoriff]

hi @GLF various ways of getting in touch here

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

[jonsie]

Try the live chat link on the complaints link.

https://www.o2.co.uk/how-to-complain

As you have online access then there are ways to contact O2 using wifi apps. These numbers are free.

[Anonymous]

@GLF Have you tried using one of the apps suggested or try a different internet browser 

[jonsie]

If you are covered by insurance you will need to get a local police crime reference number and report it to your insurer within 24 hours. 

[Marjo]

Hey @GLF Sorry to hear that your handset was stolen. 😞 Just wanted to check how you're getting on as it's been a few days since you last posted?