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GLF
Level 1: Joiner
Posts: 1
Registered: ‎16-03-2018
Accepted Solution

MOBILE IS STOLE

HOW CAN I GET IN TOUCH IF NOT CHAT ONLINE FROM ABROAD IF MY HANDSET IS STOLE? 

IS IMPOSSIBLE GET CHAT ONLINE THE WEBSITE SAY TO MAKE CALL, HOW IF I DO NOT HAVE PHONE ANYMORE??? I SUGGEST AN ABROAD LIVE CHAT. THAT IS THE ONLY WAY TO GET IN TOUCH 

 

THANKS

Posts: 82,947
Topics: 510
Solutions: 10,058
Registered: ‎04-04-2012

Re: MOBILE IS STOLE

[ Edited ]

All ways to report a loss here @GLF
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

Live chat can be accessed from abroad and the phone number given can be called from any phone, anywhere on the world.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 60,537
Topics: 642
Registered: ‎14-01-2013

Re: MOBILE IS STOLE

Posts: 63,186
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: MOBILE IS STOLE

Try the live chat link on the complaints link.

https://www.o2.co.uk/how-to-complain

As you have online access then there are ways to contact O2 using wifi apps. These numbers are free.

Screenshot_20**Personal info**-**Personal info**.jpg

Highlighted
Posts: 7,901
Topics: 103
Kudos: 1,571
Solutions: 503
Registered: ‎17-03-2015

Re: MOBILE IS STOLE

@GLF Have you tried using one of the apps suggested or try a different internet browser 

iPhone 7
Posts: 63,186
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: MOBILE IS STOLE

If you are covered by insurance you will need to get a local police crime reference number and report it to your insurer within 24 hours. 

Community Manager
Posts: 4,703
Registered: ‎23-07-2014

Re: MOBILE IS STOLE

Hey @GLF Sorry to hear that your handset was stolen. Smiley Sad Just wanted to check how you're getting on as it's been a few days since you last posted?


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