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MOBILE IS STOLE

GLF
Level 1: Joiner
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HOW CAN I GET IN TOUCH IF NOT CHAT ONLINE FROM ABROAD IF MY HANDSET IS STOLE? 

IS IMPOSSIBLE GET CHAT ONLINE THE WEBSITE SAY TO MAKE CALL, HOW IF I DO NOT HAVE PHONE ANYMORE??? I SUGGEST AN ABROAD LIVE CHAT. THAT IS THE ONLY WAY TO GET IN TOUCH 

 

THANKS

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MI5
Level 94: Supreme
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All ways to report a loss here @GLF
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

Live chat can be accessed from abroad and the phone number given can be called from any phone, anywhere on the world.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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All ways to report a loss here @GLF
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

Live chat can be accessed from abroad and the phone number given can be called from any phone, anywhere on the world.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
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Cleoriff
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Message 3 of 7
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jonsie
Level 94: Supreme
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Try the live chat link on the complaints link.

https://www.o2.co.uk/how-to-complain

As you have online access then there are ways to contact O2 using wifi apps. These numbers are free.

Screenshot_20**Personal info**-**Personal info**.jpg

Message 4 of 7
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Anonymous
Not applicable

@GLF Have you tried using one of the apps suggested or try a different internet browser 

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jonsie
Level 94: Supreme
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If you are covered by insurance you will need to get a local police crime reference number and report it to your insurer within 24 hours. 

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Marjo
Former Staff
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Hey @GLF Sorry to hear that your handset was stolen. 😞 Just wanted to check how you're getting on as it's been a few days since you last posted?

Message 7 of 7
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