MMS
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on 10-03-2020 11:52
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10-03-2020 12:10 - edited 10-03-2020 12:13
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10-03-2020 12:10 - edited 10-03-2020 12:13
Hi @Sue15
Have a look at this thread Guide: Accidental MMS Sending and How to Avoid it and take note of this part
Adding “Emoticons”
An emoticon is a smiley face, a thumbs up or any other tiny picture that many people like to add to their SMS messages.
THESE ARE THE BIGGEST SINGLE SOURCE OF ACCIDENTAL MMS SENDING.
Adding an emoticon by itself won’t, in many cases, force the message into MMS format, but, what it will do, is eat up your character count.
A simple smiley face or wink will use 90 characters.
With this in mind it is easy to see how just by adding 3 emoticons actually reduces your character count to only 210 letters (that’s not much!)
You can avoid this by inserting a smiley using keyboard characters rather than hitting the emoticon key and choosing a picture. A smile can be written as : ) or a wink as ; )
On some phones you will find 2 versions of emoticons (pretty ones and basic ones).
The basic ones will use less characters but you should always keep your eye on character count and auto MMS conversion.
Hope that helps and welcome to the forum
Veritas Numquam Perit
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on 10-03-2020 12:13
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on 10-03-2020 12:13
If you didn't send an mms (and it's not showing as such on your phone) you should contact customer service and ask for the charges to be refunded Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-03-2020 12:26
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on 16-03-2020 12:26
Hey @Sue15 did you find out what had caused the MMS charges in the end?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
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on 17-03-2020 11:15
I have tried to contact the contact center but gave up after waiting half an hour on the line.
I message the social media but haven't received any reply yet. So no, I have yet to find out the cause. It's not an accidental message either as no mms message shown sent from my phone. I did not recognise the recipient stated on my bill as well so definitely never sent any message to the number.
Anyway, thanks everyone for the assistance.
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on 17-03-2020 11:29
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on 17-03-2020 11:29
Have you tried googling it to see if it is a message centre number?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 17-03-2020 11:43
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on 17-03-2020 11:43
Were you in the UK at the time of the message or abroad?
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on 17-03-2020 18:52

