Solved: MMS and data bolt ons

Anonymous · ‎01-05-2013

Hi all,

I'm on pay monthly and have the all rounder data bolt on. I could have sworn it included a certain number (20?) picture messages a month also. Have I dreamt this as I am getting charged for picture messages and customer services say there aren't any included. Can anyone confirm if it has changed, if there used to be some included, or if I'm going mad and imagined it all?

Cheers!

MI5 · ‎01-05-2013

The all rounder bolt on used to have 20 MMS included on contracts taken out before March 2012. Anything after that had the free MMS removed. Also if you changed your tariff after March 2012 you will have lost them......

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adamtemp64 · ‎01-05-2013

on some tariffs a few years ago there was 20 included but that ended.

You can buy a 50mms bolton for £5

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MI5 · ‎01-05-2013

The all rounder bolt on used to have 20 MMS included on contracts taken out before March 2012. Anything after that had the free MMS removed. Also if you changed your tariff after March 2012 you will have lost them......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-05-2013

Ah, it was the tariff change then, as took the contract out in Aug 11, but changed tariff late ish last year. Never send MMS usually but sent a couple recently and was surprised to see them billed for. Guess I should read the small print when I next mess with my tariff!! Thanks for the replies.

MI5 · ‎01-05-2013

I can't remember the last time I sent one either. Always use whatsapp now or email.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-05-2013

i added all rounder bolt on few weeks ago for £6 n got 20 pic messages with it

Anonymous · ‎11-05-2013

Really I thought they had stopped the inclusive mms

MI5 · ‎11-05-2013

Still included if you add the bolt on on PAYG but not on contract

http://www.o2.co.uk/tariffs/payandgo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎11-05-2013

Another bonus that payg get this really isn't fair

MI5 · ‎11-05-2013

But they don't get TuGo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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