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Level 15: Gaining a Reputation
Posts: 1,287
Registered: ‎11-07-2012
Accepted Solution

MMS Charges if you want to send text to multiple people

So by default now, android (or O2 I don't know which), automatically bundles a text message you want to send to multiple people into an MMS and charges 46 pence per frecipient.  What a friggin RIP OFF!!!!!

 

If creates a group, which isn't correct as all you want to do is to save yourslef typing the sam emessage multiple times by adding additional recipients to a simpel text message.

 

This really needs to be made much clearer to the user, as I have now been charged 92p for sending a simple 3 or 4 word text message to 2 members of my family.

 

I find it staggering this is charged for given most contracts these days come bundled with "Unlimited Messages".  If that's the case why charge for MMS unless there are pictures?  It just staggers me the little things networks do to make money off the end consumer.

 

Has anyone else been caught out by this? 

Thanks

Steve
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: MMS Charges if you want to send text to multiple people

@welshsteve76 Our help here https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 1,287
Registered: ‎11-07-2012

Re: MMS Charges if you want to send text to multiple people

Thanks @MI5

 

My phone has no option to simply turn off MMS as such, and the messaging app automatically makes a text message an MMS as soon as I add a second recipient, even if there is no text entered.

 

I am also unable to edit the APN as everything is disabled for editing.

 

My phone (Huawei P20 Pro) is quite customised, but I think I've found the option I need. 

 

Under Messages > Settings > Advanced there is an option to send mass text instead under an option "Group messaging", which I believe "should" send as individual text, although it isn't as clear as maybe it should be, and I wouldn't now want to risk being charged again, so I guess I'll never find out LOL

Thanks

Steve
Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: MMS Charges if you want to send text to multiple people

If you moan at customer services they will refund you anyway Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,246
Topics: 688
Registered: ‎14-01-2013

Re: MMS Charges if you want to send text to multiple people

I thought FIVE texts or more were classed as group texts? (Not two)

*The Game Is On*


Posts: 88,515
Topics: 533
Solutions: 11,466
Registered: ‎04-04-2012

Re: MMS Charges if you want to send text to multiple people

Depends entirely on the phone. The o2 threshold is 5 but the phone may override that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 786
Registered: ‎22-04-2017

Re: MMS Charges if you want to send text to multiple people

I remember with o2 you'd have mms to 5 txts lol and was free
Level 15: Gaining a Reputation
Posts: 1,287
Registered: ‎11-07-2012

Re: MMS Charges if you want to send text to multiple people

Yeah my phone auto converts to MMS when I add a second recipient

Thanks

Steve