on 17-01-2019 17:54
I am told by o2 when I enquirer about details of my account that they cannot tell me unless I can give them the name on my account. This I am unable to do as it would appear to have been changed to a business name by m & j acquisitions . So, under the gdpa, I am now totally unable to access my account or find a contact number for m & j! Because I don't know what my so called business account is!!!! So what do I do now?
i have cancelled my direct debit to o2 but cannot cancel the payments to m & j as they appear to be some sort of direct payment!
what a mess so where do I go from here?.
17-01-2019 18:13 - edited 17-01-2019 18:19
M &J Aquisitions are a so called Trusted partner of O2
You appear to have taken out a contract with them. Information here
You can't just cancel direct debits to them if you have taken out a contract with them @German
A lot of threads about this company on the forum...this is one
on 17-01-2019 18:18
@Martin-O2 is looking into it for them so hopefully he can help you too.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-01-2019 22:29
Surely it's illegal to change the name on the account without the account holders permission, especially when, by doing so, you restrict probably intentionally, access to that account. Three words...
Citizens Advice Bureau
on 18-01-2019 11:51
Thanks for the input on this one guys.
@German I'll get someone to pick this up for you. I'll need to grab some details so I'll drop you a private message.
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