Ludicrous bill!!!

[Anonymous]

I am on the £10.50 per month tariff, the most this has ever been is around £17. I now have a bill for £116+. After chatting on-line with a customer services rep 2 weeks ago I was told their system doesn't fail and this must be correct!!! I asked that he look at my previous bills and he agreed that this one was very high. He told me that I would be contacted within 2 days after an investigation................ I'm still waiting. I can't view the breakdown online either. I work full time and don't have the opportunity to use my mobile this much. I will state that up until now, for almost a year, I haven't had any problems.

So go on o2, block me, I am not paying this bill because no-one has given me an explanation about it and won't until some one does.

I would like to add that I did receive a text message some days later offering me some sort of discount of 20% for contacting o2!!!!

[Anonymous · Accepted solution]

Hi and Welcome to the forum,

Can I suggest your circumvent Live Chat for account enquiries.

They are non uk outsourced callcentres who are generally ok for low level general enquiries.

You should as you state be able to view your account / bill in My02.

In this instance please telephone 02 Customer Services as they will be able to advise where this extra amount has accrued from and if applicable correct this for you.

Contract Customers.
 
From your O2 mobile 202 Free

From a landline 0844 809 0202 5p / min

From abroad +44 844 809 0200 Free

 
PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min

From abroad +44 7860 980 202 International rates

Monday-Friday 08:00 - 21:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
 

Here is the Online Complaint Form.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

[adamtemp64]

ring 202 and ensure you are using the correct login details and the system is correct for your account.

Live chat is a waste of time 202 is free from your pay monthly phone.

[Bambino]

Never use Live Chat to discuss your bill. As the others have said, the only way to get to the root of your problem is to speak to Customer Services on 202. This is a customer based forum, and O2 does not answer queries here. There is obviously an error somewhere if your normal bills are substantially lower than this one. Please come back to the forum and let us know the outcome.

[Anonymous]

My ac was added on to hubbys -have finally got my own ac but despite giving my own bank details money still taken from hubbys ac -hopefully next bills deducted correctly from right acs....

[Anonymous]

Wish someone had told me what a pain not being own account holder would be ...

[jonsie]

You are very limited to what you can do on the account when it isn't in your own name as many others have found out. Hope everything is sorted out for you now.