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Loyalty

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_Sarah_J_5
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on ‎29-07-2020 10:13

on ‎29-07-2020 10:13

Hi, I have 3 numbers registered to the same address so have been advised that I can benefit from loyalty discount but it keeps being rejected. Please can someone help with what layout to use in the text?

 

The online chat person said to do it in this layout. Is this wrong?

LOYALTY

1111/1111/111

2222/2222/222

3333/3333/333

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MI5
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on ‎29-07-2020 10:43

on ‎29-07-2020 10:43

@_Sarah_J_5 

Just text "LOYALTY" first and wait for a reply. Then send all phone numbers like this:  07*********, 07*********, 07*********

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎29-07-2020 10:35

on ‎29-07-2020 10:35

@_Sarah_J_5 

Can only be requested within 28 days of starting a new or upgrading a contract https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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_Sarah_J_5
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‎29-07-2020 10:40 - edited ‎29-07-2020 10:40

‎29-07-2020 10:40 - edited ‎29-07-2020 10:40

Hey, thanks for your help! Yeah I took out a new sim only and have been trying for weeks now!

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MI5
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on ‎29-07-2020 10:43

on ‎29-07-2020 10:43

@_Sarah_J_5 

Just text "LOYALTY" first and wait for a reply. Then send all phone numbers like this:  07*********, 07*********, 07*********

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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_Sarah_J_5
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on ‎29-07-2020 10:56

on ‎29-07-2020 10:56

Thank you! I will try that. O2 online chat were clearly wrong...

 

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MI5
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on ‎29-07-2020 11:06

on ‎29-07-2020 11:06

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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