Solved: Loyalty

_Sarah_J_5 · ‎29-07-2020

Hi, I have 3 numbers registered to the same address so have been advised that I can benefit from loyalty discount but it keeps being rejected. Please can someone help with what layout to use in the text?

The online chat person said to do it in this layout. Is this wrong?

LOYALTY

1111/1111/111

2222/2222/222

3333/3333/333

MI5 · ‎29-07-2020

@_Sarah_J_5

Just text "LOYALTY" first and wait for a reply. Then send all phone numbers like this: 07*********, 07*********, 07*********

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-07-2020

@_Sarah_J_5

Can only be requested within 28 days of starting a new or upgrading a contract https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

_Sarah_J_5 · ‎29-07-2020

Hey, thanks for your help! Yeah I took out a new sim only and have been trying for weeks now!

MI5 · ‎29-07-2020

@_Sarah_J_5

Just text "LOYALTY" first and wait for a reply. Then send all phone numbers like this: 07*********, 07*********, 07*********

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

_Sarah_J_5 · ‎29-07-2020

Thank you! I will try that. O2 online chat were clearly wrong...

MI5 · ‎29-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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