Loyalty/ discount

[Santa]

Hi

Have recently taken out a new contract. 
the reason being I wanted to reduce my payments. 
At point of purchase the sales rep told me I would be entitled to 20% discount on airtime which would have reduced my overall payments. 
On applying for said discount I have now been told I’m not eligible. 
This is really not acceptable. 
I would not have taken contract out if I had known I would not get the discount. 
regards 

[MI5 · Accepted solution]

@Santa 

Guide to discounts here Guide: O2 Open & Friends and Family discounts - How to sign up 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks