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Loyalty discount

Anonymous
Not applicable

I just took out a new 24 month contract and had to change tariff the loyalty discount I was getting on my old tariff has been added onto my bill with the new tariff instead of being taken off can anyone explain the reason for this? Please

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Anonymous
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If you mean you have been charged the loyalty discount it is because your line rental is always 1 month in advance and they are taking back the discount that they gave you it should only happen the first month

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Anonymous
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If you mean you have been charged the loyalty discount it is because your line rental is always 1 month in advance and they are taking back the discount that they gave you it should only happen the first month
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Anonymous
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OK I thought that might be the reason but wasn't sure thanks:)

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Anonymous
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Yes it is don't worry it happened to me when I did the same glad I could help
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