Loyalty Discount

[Anonymous]

Hi, I've been a customer for over 4 years now and over the last two years, I've had a loyalty discount applied to my account. As my contract is about to be re newed I would like the loyalty discount to be re applied, but as per the consultant this option is no longer available. So I get the same tariff as a new customer or worse. I am really not happy with this, as I feel that loyalty should be rewarded. I have had this discussion last year with a consultant and after numerous calls I finally got my discount applied. Is this the only way to get my loyalty discount applied?

[Anonymous]

Hi.

Loyalty is a thing if the past with a lot of companies nowadays. 😞

I'd suggest ringing O2 on 202 to push for this.

O2 operate a fair policy now where both and new customers get the same offers / deals.

If thy won't / cannot then speak to retentions at O2 and look at the independents such as CPW.

[jonsie · Accepted solution]

Any deal or loyalty deal is only for the length of the contract. At renewal it is now a case of fair deal I'm afraid. You could try talking to retentions.

[Anonymous]

I've found that if you push retentions hard enough you will usually get a loyalty discount applied I did on my refresh contract