Lower tariff...

[Anonymous]

After some help on where i can access the information on changing to a lower tariff. I have trolled through the web page but with no luck, is it something my local O2 shop can deal with or do i need to ring an advisor.

Regards

Ma-tt

[Anonymous]

Hi Ma-tt,

Are you on a Pay monthly long term contract(12, 18 or 24 months ) ? Or is it PAYGO ?

[Anonymous]

Hello

Im on a 24month pay monthly contract

[Anonymous]

And you want to go to a lower monthly plan. Is it ?

Is your contract more than 7 days old ? If Yes, I am not sure if it can be done. Senior members should respond to this.

If No, you can call 202 or go to http://www.o2.co.uk/contactus and get in touch with an advisor and change the plan.

[Anonymous]

It is more than 7 day's old, took it out in 06/2012. I was informed that i may be able to change down in January but i cant see on the website where this option is. I will wait for senior members to reply. Thank you for your responses though.

[adamtemp64]

check the t&c for your account but the latest stopped downgrades after 30/3/2012 all T&C are linked at the bottom of the page

[jonsie · Accepted solution]

You cannot downgrade tariffs on accounts taken out after March 2012 unfortunately. You used to be able to downgrade by one increment at the mid-point of your contract but that was removed.

[Anonymous]

Ok thank you for all your responses.

[Anonymous]

I am sitting here waiting for 02 to answer my call regarding a new tarrif its now been 57mins lol ...........

[MI5]

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@Anonymous wrote:
I am sitting here waiting for 02 to answer my call regarding a new tarrif its now been 57mins lol ...........

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You can do it in "My O2" no need to call.....