Solved: Low balance message

Anonymous · ‎06-01-2016

The system says that my balance is low for both messages and calls (£0.00) but it is also telling me that I have 970 texts available and nearly 220 minutes. This is obviously to do with the way the accounting works, how can I block these irritating and irrelevant message Saying?

Cleoriff · ‎06-01-2016

You need to contact customer services and ask them to turn off balance notifications If this is what you have issues with) http://www.o2.co.uk/contactus

Veritas Numquam Perit

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Cleoriff · ‎06-01-2016

You need to contact customer services and ask them to turn off balance notifications If this is what you have issues with) http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎06-01-2016

You have allowances but no credit and the message is telling you this. Top up some credit and they will stop or speak to CS on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎06-01-2016

Cant you turn this off using the phone setting?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎06-01-2016

No, 'fraid not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-01-2016

Customer service only and I wouldn't be asking live chat personally.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎07-01-2016

As the members are sugguesting this is an account issue so please contact CS. On the link @Cleoriff provided you have all the options

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