cancel
Showing results for 
Search instead for 
Did you mean: 

Lost tablet,still waiting for sim.

Anonymous
Not applicable

Hi.

Three weeks in to a new contract,I lost a Galaxy tablet,believed to be left on a plane.No chance to track it as it was in airplane mode.

I phoned o2 to report it,and was told that they would block it and send me out a new sim with the same number to put in an old tablet I have.

This was over 3 weeks ago and I still have not recieved the sim after being told it would take a few days and there's nothing on my account to indicate its blocked,also there is a Tariff charge of £3.26.

 

Question is should something show on my account indicating it's blocked?

Thanks for any replys.

 

Message 1 of 7
1,033 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
There was nothing showing in my o2 for me when I blocked my phone. I did receive the sim the next day though.
You need to call customer service again to query where the sim is and about the charge. What date is the charge incurred. Is it before or after the loss?
http://www.o2.co.uk/contactus

View solution in original post

Message 2 of 7
1,030 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
There was nothing showing in my o2 for me when I blocked my phone. I did receive the sim the next day though.
You need to call customer service again to query where the sim is and about the charge. What date is the charge incurred. Is it before or after the loss?
http://www.o2.co.uk/contactus
Message 2 of 7
1,031 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
How did you report it?
Always best to call https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
1,028 Views

Anonymous
Not applicable

Thanks jonsie.

 

It's not showing when the charge is for just that it is for this month but I know that I have never used it only on wifi at home so I can only assume that it's been used since I lost it.

Message 4 of 7
1,027 Views

Anonymous
Not applicable
Hi.I phoned o2 and they put me through to the department that I needed.He said he had blocked it while I was on the phone.
Message 5 of 7
1,020 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you go further into the breakdown of the bill it will show you the date of the charge.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
1,017 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Anonymous wrote:
Hi.I phoned o2 and they put me through to the department that I needed.He said he had blocked it while I was on the phone.

Well at least it's blocked now. 

Message 7 of 7
1,016 Views