cancel
Showing results for 
Search instead for 
Did you mean: 

Lost sim

Anonymous
Not applicable
Hi, I recently bought a new phone on pay as you go. I've lost the sim but didnt get around to registering it. There is £10 credit on the sim is there any way i can get a replacement with the same balance? Thanks
Message 1 of 4
1,018 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Anonymous I believe the £10 credit should be on your account, not on the sim. The sim you were sent is blank until you register it. Call customer service. They should clarify things for you and send you a new sim.

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 4
1,008 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Anonymous I believe the £10 credit should be on your account, not on the sim. The sim you were sent is blank until you register it. Call customer service. They should clarify things for you and send you a new sim.

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
1,009 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

As long as you know the number on the simcard there shouldn't be a problem. If customer service have your details registered you should be ok. Give them a call.

Message 3 of 4
1,001 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Log into your MyO2 for the account to get your balance
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
986 Views