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Level 1: Joiner
Posts: 1
Registered: ‎03-09-2020
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Lost sim

Hi I've lost my sim/ phone. How can I use my number on my new upgrade phone and sim?

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Posts: 106,049
Topics: 554
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Registered: ‎04-04-2012

Re: Lost sim

@Rhys3 

You need to report the loss Guide: Lost or Stolen O2 Device? - How to Report it 

O2 will send a new sim and you can then upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)