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Level 1: Joiner
Posts: 1
Registered: ‎04-07-2018
Accepted Solution

Lost sim card

I have lost my sim card, i need to cancel the current one and get a new one. How do i get a new one?
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Posts: 79,939
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Registered: ‎04-01-2009

Re: Lost sim card

You just need to call customer service and they will post a new one out to you. They will block your lost sim and send you out a new one with your existing number.

https://www.o2.co.uk/contactus

It's important you get the sim cancelled as soon as possible so you aren't liable for charges. You can call them 24/7 just stay on the line until you get the lost/stolen option.

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Posts: 100,581
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Registered: ‎04-04-2012

Re: Lost sim card

For reference, lost or stolen help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,722
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Registered: ‎14-01-2013

Re: Lost sim card

[ Edited ]

Though the webform in the guide is no longer available for some reason @MI5?  Clicking on it takes you back to contact us section?

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Posts: 79,939
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Registered: ‎04-01-2009

Re: Lost sim card

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Posts: 86,722
Topics: 729
Registered: ‎14-01-2013

Re: Lost sim card

@Martin-O2 has confirmed on another thread that the webform has been removed @jonsie

(Which I think is appalling) Evil

https://community.o2.co.uk/t5/Pay-Monthly/help-i-losst-my-phone/m-p/1136048/highlight/true#M153119

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Posts: 79,939
Topics: 572
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Registered: ‎04-01-2009

Re: Lost sim card

So short-staffed there is no one to process the forms?....Good Idea to take away an emergency contingency!

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Posts: 86,722
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Registered: ‎14-01-2013

Re: Lost sim card


@jonsie wrote:

So short-staffed there is no one to process the forms?....Good Idea to take away an emergency contingency!


And so many reasons why it could all go wrong. O2 make a presumption now that if you have lost or had your phone stolen after 11pm....

1) you have access to another phone to report it lost

2) If not you can simply call them at 8am the following morning.

My son starts work at 6am and mobile phones aren't allowed in the workplace so he couldn't borrow one

Some people go away on holiday catching a flight at silly o clock flying to god knows where ...how are they going to call in within 24hrs. Buy another phone?

3) In the case of the other poster...had just arrived in the country, bought a phone and lost it.

I just don't think O2 have thought about the implications of this...

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