Lost phone!

[Anonymous]

Today I lost my phone at the park, after being put on hold for what seemed liked forever getting more annoyed I hung up and decided to drive into town to the 02 shop! Here I found the customer service disgusting and rude. I was told to Sit down and given the shop phone to ring up the same situation I was in before I left the house! I started to explain on the phone my situation to the lady, before finishing she told me that I would have to pay the cancellation charge for cancelling my contract! To which I replied are you not going to block my number first? And secondly I wanted to swap my number to another sim blocking my phone! Seems to me that 02 are just after money and don't care about there customers! I understand that the shop was about to shut but I was in desperate need to block my lost phone. Doesn't mean all customer service skills should go out the window!

[Cleoriff]

Sorry about your bad experience...have a look at this link. Its a 24 hr service

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device#qs

You should also report the loss to the police...

[viridis]

Why on earth did they want to terminate your contract?!?!?!

[MI5]

It's a simple operation to block your sim and bar your phone. No need to cancel your contract at all.

[Anonymous]

Where does cancelling the contract come into play if the op never asked for it, cs surely must of understood

[jonsie]

Bad experience all round. Did you get a name? Perhaps Toby can feed it back to the advisers manager.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form