Lost phone

[Heather1327]

Phone has been lost this afternoon. This needs blocked immediately as it can't be found.  I have tried getting help today speaking to an advisor. They weren't able to block the number as it was on a old system. The agent told me to do it online as the phone is dead. Please help me. Thanks 

[jonsie · Accepted solution]

You need to follow the process here

Guide: Lost or Stolen O2 Device? - How to Report it 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5]

Old system ??

Something else for @ColinO2 to be aware of maybe??