Lost phone

[paulmatthews]

Hi.my name's Paul matthews.ive lost my phone and require a replacement sim please.my phone number is xxxxxxxxxxx.thanks.

[Bambino · Accepted solution]

@paulmatthews  Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

This is not O2. It's a public customer community. Please remove your phone number. Click on Options in the upper right corner and then Edit Reply.

[TallTrees]

Hello @paulmatthews 

Very sorry to hear that you have lost your phone. Report this to Customer Services immediately.

Our Community member @Bambino has provided you with a link read this carefully and follow

the instructions.  Remove your phone number and Good luck and best wishes 

[Cleoriff]

@paulmatthews 

I hope you came back to this thread and saw the link posted by @Bambino 

This isn't customer services, it's a community forum.

Remember it must be reported lost/stolen within 24 hrs, otherwise you will be liable for any charges made on your device after that time. i.e.

The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.

[jonsie]

An acknowledgement would be courteous. ...

[TallTrees]

Hello @paulmatthews 

Have you sorted out the sim through Customer Services and how are things going?