Lost phone end o2

[Rgd--12]

I have lost my phone a month ago. I went to phone shop. I stopped payments. I have been pursued to pay. I contacted complaints. I went back to O2 shop. No luck there. I wish to leave o2 have not used phone for at least 3 weeks, What do I do please. 

[Bambino · Accepted solution]

@Rgd--12 It isn't O2's fault that the phone was lost. You can't just stop payments. You still have to pay for it. You need to report the phone as lost to prevent anyone else who may find it from using it and running up charges. O2 will send you a new sim that you can use in another phone: Lost or Stolen O2 Device 

If you stopped your payments O2 will pursue you and it will have a negative effect on your credit rating. 

You will need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302 but they probably won't be available now until Tuesday because of the Bank Holiday.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support