Lost phone and O2 Insure Standard Monthly Insurance

[Anonymous]

Hi everyone,

I have O2 Insure Standard Monthly insurance (for which I pay £6/ month).

I have lost my phone.

Is the insurance likely to pay for a replacement?
Any help / advice gratefully recieved.

Chris

[Anonymous · Accepted solution]

Phone O2 to block your sim and phone

Contract. From a landline 0844 8090202 or 202 if you have access to another O2 powered phone.
Payg. From a landline 0844 8090222 Or 4445 if you can use an O2 powered mobile.

This will stop unauthorised calls being made and your phone contents being seen.

Contact the police to report it and get a lost claim number.
The insurance company will need the lost claim number.

Contact 02 insurance to make a claim.

O2 will send you a replacement SIM card.



O2 insurance link.

http://www.o2.co.uk/money/mobileinsurance

[Anonymous]

Was sim in phone, are you up to date on bills, is phone the one supplied on the contract

[perksie]

You are entitled to the cover offered in that policy, have you made a claim?

You will have an excess of £25 to pay for a loss.

[Anonymous]

Thank you.

Is it important for insurance reasons that it should be stolen rather than lost?

[Anonymous]

sim was in phone.

phone was one supplied in contract.

All bill payments are up to date.

[MI5]

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@Anonymous wrote:

Thank you.

Is it important for insurance reasons that it should be stolen rather than lost?

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Check the insurance T&C's (small print)

[perksie]

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@Anonymous wrote:

Thank you.

Is it important for insurance reasons that it should be stolen rather than lost?

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No, just tell them what happened, making up stories often causes grief, so bear in mind they're not silly and have heard all the tales before.

As long as the claim comes within the terms of the policy you have nothing to worry about, so read them first.

Click on "How to claim" here:

http://www.o2.co.uk/money/mobileinsurance