Solved: Lost my simcard can I get a replacement sent out

Emma437 · ‎20-01-2018

I have lost my simcard for my contract and I would like you to send a replacement to me ASAP please

MI5 · ‎20-01-2018

You need to report it to o2 and they will send a replacement to you

https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-01-2018

Hi @Emma437

You need to report it to o2 and they will send a replacement to you

https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎20-01-2018

@MI5 From the subject line, it appears that the OP has only lost her sim. Can she not call into an O2 store if she has one nearby, making sure she has identification with her, and get the sim replaced there?

I DO NOT WORK FOR O2

MI5 · ‎20-01-2018

Yes but if it has been found and in use it will be racking up charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎20-01-2018

Understood. @Emma437 Please follow the link above provided by @MI5 to ensure no one is running up your bill. You are responsible for any charges until you report it.

I DO NOT WORK FOR O2

MI5 · ‎20-01-2018

Indeed, as explained on the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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