Lost my phone! What can i do?

[Anonymous]

so i started university recently, came into my halls after a night out still texting and such, the next morning my phone's gone aha. 

i don't know what to do, is there any way to recieve a new handset or is that it? if so can i get a replacement SIM and block the old phone or can i pay off all my contract in one go so it's finish, i don't want an upgrade i felt so ripped off with my package. 

thanks

[Bambino · Accepted solution]

Firstly, you need to report the loss to O2 http://www.o2.co.uk/contactus You will be issued with a new sim and your lost phone will be blocked, but you are responsible for any charges until you report the loss. Secondly, you need to report the loss to the police. If you have the IMEI number of the phone that's always a help.

If you didn't have insurance for loss or theft on the phone, I'm sorry to say that's it. You'll have to purchase a new handset. Your contract stays in place and you will have to keep paying it, so a new handset is a must.

[Anonymous]

but i can't find an option within the contact us pages to report a lost phone? and the live chat's busy

[Anonymous]

You call customer service & tell them what's happened then the process will start

[Bambino]

I don't believe there is a specific number to report the loss. You'll have to wait until you can speak to someone in customer service.

There is also a form you can fill out, but you will still need to call CS to make sure the phone is blocked asap.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

There's also this link: http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

[jonsie]

Wait until the end of the ivr and there is an option for lost/stolen. It's a dedicated 24 hour line. Please be aware that you are responsible for any charges until the theft is reported to o2, I believe the is a maximum of £100 in liabilities now.

Also report the loss to the police and ask your parents to check for home insurance coverage for personal items. O2 will supply you with a replacement sim which you can still use your contract in any o2 or unlocked phone. Most people have a spare phone tucked away in the drawer somewhere so maybe appeal to them. Being a student is costly enough these days without having unauthorised usage charges or paying off a contract.

When you receive a replacement sim with the original number you need to call the customer service again to remove the block on your account.

Hope you get this sorted as soon as possible.

[gindygoo]

Just to reiterate definitely report to the police. I had an iPhone stolen and after nearly 8 months out of the blue I had a call from the police telling me to come and collect my phone.!!

It was still locked with my pin number, a little but more bashed up but working!

The thief was arrested with my phone in his possession, the police routinely check the imei number of any phones in possession of someone arrested. There's always a chance that it'll be recovered.

Follow the above advice to minimise any costs.

[jonsie]

Always worth registering here....

https://www.immobilise.com

All my devices are registered including home laptops. It's a police website......