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Lost iphone

Anonymous
Not applicable
Hi I have lost my iPhone and just wondering if you are able to track it? It has run out of battery so is turned off. I have called the local police station and tracking is not something they do. Thanks.
Message 1 of 7
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MI5
Level 94: Supreme
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You must report it to O2 immediately. Until you do you are liable for any charges.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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Anonymous
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If you have findmyiphone turned on and the finder / thief have not removed your sim it should show on the map if the iPhone is charged and turned on.

However when O2 disable the sim it will then not work as data is also then turned off.

https://www.apple.com/uk/icloud/find-my-iphone.html

http://support.apple.com/kb/PH2698

If your iPhone was on ios7 then the activation lock should stop anyone using your iPhone. Ie putting in their own SIM card.

Also hoping you had pass code lock enabled.

O2 will send you a replacement SIM card. When you receive it remember you need to ring them again to have the lock removed from your account.

Look at any O2 insurance or household insurance or bank account as some give cover too.
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MI5
Level 94: Supreme
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Sim can still be removed and placed in another phone so if a contract it is imperative the sim is cancelled asap.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
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Anonymous
Not applicable
If the op didn't have a sim pin then yes.

http://support.apple.com/kb/ht1316
Message 5 of 7
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anticpated
Level 30: Meditator
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Can't the iPhone be temporaly or permenantly de-activated?

 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
Message 6 of 7
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Anonymous
Not applicable
If you catch it still connected then you can send a wipe / lock command and text message via findmyiphone.

O2 will blacklist the imei of the iPhone.
Message 7 of 7
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