Lost iPhone

[Sarah91]

Hi, I lost my iPhone 8 on Friday morning, I called customer services Friday afternoon to get it blocked and then phoned the police non emergency number to report it to which I was told they no longer log them although I believe I need a reference number from them to claim on my insurance.

I was unable to call the insurance yesterday and when I tried today the6 are closed. It says online I must report it within 24 hours, does this mean I also have to claim on my insurance within the 24 hour period also or will it be ok to call tomorrow morning? 

Also, as the phone was brand new I was still using my old phone (iPhone 6) with a different SIM card for the last two weeks mostly. I’m concerned this will affect my claim. Any advice?

[MI5 · Accepted solution]

It's just reporting loss to o2 within 24 hours.
It's ok to call insurance tomorrow.
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
As long as the insurance was for the 8 it doesn't matter what phone was in use.