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Lost Phone in public place.

Anonymous
Not applicable

on ‎30-10-2017 14:09

on ‎30-10-2017 14:09

Today one of my friends lost his phone (iphone 7 with insurance -> 10GBP/month) in park (public place). We tried to find in by using iphone app findmyphone with no result. Does he can to claim o2 insurance or it will be declined becouse it was "public place"?

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MI5
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on ‎30-10-2017 14:16

on ‎30-10-2017 14:16

Report it immediately to O2 and discuss options with customer service.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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‎31-10-2017 12:15 - edited ‎31-10-2017 12:18

‎31-10-2017 12:15 - edited ‎31-10-2017 12:18

Hello @Anonymous and welcome to our forum! Please do check out the info above from our member MI5. Let us know how you get on with this and if you have further questions?

 

In case helpful regarding the insurance questions, you can find some info (including link to the policy-specific T&Cs) on the O2 website, here. slight_smile

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