Lost Phone Abroad

[Anonymous]

Hi, I lost my iPhone 4S in Spain on Monday. The phone lines are currently closed, is there any way I can cancel my lost sim and get a new one sent to me now? I put the phone into lost mode but I'd like to get this done ASAP.

Thanks

[jonsie · Accepted solution]

All info here : http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device#qs

Not sure if this is still a current form but it can do no harm to submit it : https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=lost_stolen&case=Lost/Stolen%20Form

[Anonymous]

Surely lost phone department are open 24/7 given that it is a requirement to notify the network immediately?

[jonsie]

According to the first link they are....

[Cleoriff]

Hi @Anonymous 

Can I ask if you reported the phone lost to the police in Spain? Just wondered if you have a crime reference number from them...?

[Anonymous]

But the OP says they are closed? ???

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device#qs

[jonsie]

Just rang and the option is there for lost and stolen right at the end of the IVR. Option 3

[Anonymous]

@Anonymous

As per both my and jonsie's posts above, the phone lines for lost and stolen are open 24 hours a day.

Please call immediately as you will be liable for any charges until you notify o2.

[Anonymous]

Thanks for your help, I notified the tour operators and heard nothing back and the phone hasn't connected to the internet since it has been lost. I'll call straight away though.

[jonsie]

Stay on the line until the lady speaking has finished telling you the opening hours and then choose option 3. Good luck, losing your phone is a real bummer