Lolly

[Anonymous]

How do I cancel my contract , I have no problem at all but didn't realise my contract ended in June , need a new phone please.

[Anonymous]

Hi

Phone O2 on 202 which is Customer services.

Ask for an upgrade if you want another phone.

[Cleoriff · Accepted solution]

You should give O2 30 days notice. However here is a help thread that should assist you

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[MI5]

Go to your My O2 http://www.o2.co.uk/myo2 and upgrade your phone in there.

[Anonymous]

We have heard recently of people who have upgraded online then not having their handset delivered by couriers or phone showing instock and then going out of stock after ordering.

Therefore if you have a local O2 HighStreet store perhaps visit one and upgrade instore and walk out with the phone if it's instock.

If not having the Refresh Tariff isn't a deal breaker then perhaps Carphone Warehouse who can offer standard O2 24 month contracts and more choice on phones.

All that and you can have a go with the working demo models in a store too to try and make sure you like it.

[KaySquidge]

If your contract ended in June then you don't really need to "cancel" anything. You are put on a rolling contract whereby O2 continues to provide the same services with the same price for as long as you will have it. You can upgrade at any time by walking into an O2 store and finding a suitable phone and sim plan according to your needs. 

For example, my phone contract ended in June as well but I didn't want to upgrade at the time so I was basically downgraded to a sim-only contract as I have repaid the cost of my phone over the contract period and are now only meant to be paying my sim plan. It was sort of like changing contracts but I was told I would be going into a 30 day agreement that can be upgraded at any time if I change my mind and want a new phone. At which point I will be entering a new contract depending on the phone I want to get. 

Explore your options and compare prices to find one that suits you.