Logged A complaint about being mis-sold No response?

[Moondog]

Hello, I spent ages on the chat a while ago explainging i have been completely ripped off with the monthly charges.

I tried to update my tariff to a much more suitable allowance but not heard anything back and tariff not updated.

Impossible to speak to anyien and the chat always says Busy?

How do i get anything sorted? 

Deflecting people back to FAQ just doent work.

[MI5 · Accepted solution]

@Moondog 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jonsie]

Not sure how you have been ripped off as you have to agree the tariff for a set cost to yourself?