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Logged A complaint about being mis-sold No response?

Moondog
Level 1: Joiner
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Registered:

Hello, I spent ages on the chat a while ago explainging i have been completely ripped off with the monthly charges.

I tried to update my tariff to a much more suitable allowance but not heard anything back and tariff not updated.

Impossible to speak to anyien and the chat always says Busy?

 

How do i get anything sorted? 

Deflecting people back to FAQ just doent work.

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MI5
Level 94: Supreme
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Registered:

@Moondog 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Moondog 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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jonsie
Level 94: Supreme
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Registered:

Not sure how you have been ripped off as you have to agree the tariff for a set cost to yourself? 

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