Loan appearing twice on credit report

[BethW93]

I'm in the process of buying a house (so checking my credit report occasionally) and I have noticed that my device plan loan appears twice on my credit report - making it appear that I have borrowed 2x as much. 

One input covers my loan payment from 2021 - early 2022 and is under one account.

The other input covers my loan payments from early 2022 to present. Both inputs have different account ending numbers, and the first account shows no payments since early 2022 (because they are reported as paid on the second account). 

Could anyone help or give me the right department to talk to?

Also - there is a third O2 (other) account entry on my credit file for my usage plan (not my device). Which I'm aware about, so I know one of the above isn't this. 

[MI5 · Accepted solution]

@BethW93 

You need to contact the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Cleoriff]

@BethW93You need to get in touch with the credit referral team.

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[madasaf1sh]

@BethW93 

This happens all the time with a a lot of lenders, not just o2, and the lenders will only see it as one loan, as they can see it been a continuation.  

o2 wont remove an entry as they are an accurate record of you paying the accounts, and they have to by the rules of the FCA. 

I would also recommend rather than contacting o2 direct, to raise a query with the CRA direct