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on 27-10-2024 07:45
I do not understand why I am charged for making calls in Guernsey - I have a bolt on - I can use my phone in Europe and England. I have had my account for over 20 years!
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27-10-2024 09:04 - edited 27-10-2024 09:06
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27-10-2024 09:04 - edited 27-10-2024 09:06
Guernsey and Jersey and Isle of Man numbers are exceptions:
Calls made whilst on Guernsey should be free for monthly contracts but chargeable if on PAYG https://www.o2.co.uk/international/using-your-phone-abroad
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202
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27-10-2024 09:04 - edited 27-10-2024 09:06
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27-10-2024 09:04 - edited 27-10-2024 09:06
Guernsey and Jersey and Isle of Man numbers are exceptions:
Calls made whilst on Guernsey should be free for monthly contracts but chargeable if on PAYG https://www.o2.co.uk/international/using-your-phone-abroad
Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202
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27-10-2024 09:05 - edited 27-10-2024 09:06
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27-10-2024 09:05 - edited 27-10-2024 09:06
First Gurnsey is not part of the UK or the EU so is not covered by Roam like Home agreements
Normally Contract customers can use their phone there but there is a fair usage limit of 63 days before they may charge as it is intended for tourist and business trips
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on 30-10-2024 10:18
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on 30-10-2024 10:18
Thank you
I need to get a Guernsey mobile
For local calls
much more expensive on the island than O2 as no competition
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on 31-10-2024 07:34
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on 31-10-2024 07:34
The mobile networks of Manx Telecom and Sure on the Isle of Man suffer similarly.

