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Live chat

Anonymous
Not applicable

on ‎04-11-2014 13:43

on ‎04-11-2014 13:43

I've logged on numerous times in the last 2 days and live chat is always unavailable. I don't want to phone up as I would rather a paper trail of what is being said! Is there an email address?
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Anonymous
Not applicable

on ‎04-11-2014 13:55

on ‎04-11-2014 13:55

People here kind of advise against using live chat from what i can see
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MI5
Level 94: Supreme
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on ‎04-11-2014 13:55

on ‎04-11-2014 13:55

The only email is for complaints.
Contact details here http://www.o2.co.uk/contactus
Complaints here http://www.o2.co.uk/how-to-complain
Try turning off any adblockers, pop up blockers etc and request desktop mode if using a mobile device when trying to connect to LC.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-11-2014 13:58

on ‎04-11-2014 13:58

I'm on iPad. It's always worked before. I have no other choice but to speak to them this way.
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MI5
Level 94: Supreme
In response to Anonymous
  • 151690 Posts
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Registered:

on ‎04-11-2014 13:59

on ‎04-11-2014 13:59

In Safari, tap on the URL bar and select "desktop mode"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-11-2014 18:40

on ‎04-11-2014 18:40

Hi

If it's not account based can we as fellow customers help in anyway ?

I've used live chat on my iPad air ok.

Do you have block pop ups turned off in Safari if you're using that browser.
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Anonymous
Not applicable

on ‎04-11-2014 18:46

on ‎04-11-2014 18:46

Hi, if you think, 'Live Chat' is bad you should try contacting O2 by phone and actually speak to somone, it's near impossible. Sometimes the auto response machine just does not get you to were you need tobe. very fustrating,

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