Live chat

[Anonymous]

Okay so I bought a top up yesterday expecting to get my simplicity allowance.. But I didn't receive it and I checked my balance and seen that o2 had deducted £6 from my credit which I then realised was for a bolt on that I had cancelled well at least I thought I did turns out o2 hadn't cancelled it is there anything I can do i have tried the live chat but it says sorry were closed and it was meant to be on at like 5am and its now 6.30am

[jonsie]

As we are 6 hours ahead here, it was inconvenient to call but a happy result when I was expecting the worst.

[Anonymous]

this o2 live chat is not at all working all the time for seven days in a week, I tried to chat with o2 webexpert but every time I visited to o2 live chat saying chat service is busy. I am trying since from one week but not single time was connected, so I want to do a live chat tell me a solution